Environmental / CSR

Product Liability and Quality Assurance

Product Liability and Quality Assurance

Under the provisions of the Product Liability (PL) Act, trading companies are also subject to product liability if they are either involved in manufacturing or processing, or if they import products from overseas. Accordingly, Teijin Frontier Co., Ltd. formulated Product Liability and Quality Assurance Regulations in 2005, and has since worked to prevent defects that may arise at each stage of a product transaction (including information collection, design, planning, production, processing, and sales), while taking appropriate action in the unlikely event of an accident. We also periodically conduct internal audits, and check whether product liability and quality assurance systems are being properly operated.

In the event a complaint is received, our basic approach is to accurately capture the relevant details, and focus on swift action to prevent further harm or damage to the customer as a matter of priority. Complaints are centrally managed and evaluated, and subsequently shared with related divisions in accordance with predetermined criteria, and reflected in the form of quality improvements.

We also strive to ensure compliance with the European Regulation on Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH), and with various other domestic and overseas laws and regulations. Going forward, we will promote the establishment of a chemical substance information management system that covers the supply chain, and continue to take appropriate action in response to requirements.